1. Data Controller
Business name: Tholmarequebl
Address: Shop 11 The Boulevard Shopping Centre, Forrest St, Esperance WA 6450, Australia
Phone: +61 8 9071 2125
Email: office-teams@tholmarequebl.world
Website: https://tholmarequebl.world
We are committed to protecting your personal information and processing it fairly and transparently in accordance with the Australian Privacy Act 1988 (Cth) and, where applicable, the EU General Data Protection Regulation (GDPR) 2016/679.
2. Information We Collect
We may collect the following categories of personal information:
- Contact information — your name, email address and any message content you submit via our contact form.
- Technical data — IP address, browser type, device type, operating system, pages visited and time on site, collected automatically through cookies and server logs.
- Cookie preference data — your choices regarding cookie categories, stored locally on your device.
We do not collect sensitive personal information (such as health or financial data) through this website.
3. How We Use Your Information
We use the personal information we collect for the following purposes:
- To respond to enquiries submitted through our contact form (legal basis: legitimate interest / performance of a contract).
- To analyse and improve website performance (legal basis: legitimate interest, and where applicable, consent for analytics cookies).
- To comply with our legal and regulatory obligations.
We do not use your personal data for automated decision-making or profiling.
4. Data Sharing and Disclosure
We do not sell your personal data to third parties. We may share data with:
- Hosting providers who maintain our website infrastructure, under data processing agreements.
- Analytics providers (only if you have consented to analytics cookies).
- Law enforcement or regulatory authorities if required by law.
5. Data Retention
| Data type | Retention period |
|---|---|
| Contact form enquiries | Up to 2 years from date of receipt |
| Server and access logs | Up to 90 days |
| Analytics data (if consented) | Up to 26 months |
| Cookie preferences | Until cleared by user or 12 months |
6. Your Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right of access — to request a copy of personal data we hold about you.
- Right to rectification — to request correction of inaccurate or incomplete data.
- Right to erasure — to request deletion of your data, subject to legal retention obligations.
- Right to restriction — to request that processing be limited in certain circumstances.
- Right to portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests.
- Right to withdraw consent — where processing is based on consent, you may withdraw at any time without affecting prior processing.
To exercise any of these rights, please contact us at office-teams@tholmarequebl.world. We will respond within 30 days.
7. Data Security
We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal data is restricted to authorised personnel with a legitimate need to process it.
8. International Transfers
Where personal data is transferred outside Australia or the European Economic Area, we ensure that appropriate safeguards are in place, such as Standard Contractual Clauses or equivalent mechanisms approved by relevant authorities.
9. Cookies
We use cookies on this website. For detailed information about the cookies we use, their purposes and how to manage them, please read our Cookie Policy.
10. Children's Privacy
This website is not directed at children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
11. Complaints
If you have concerns about how we handle your personal data, please contact us first. If you are not satisfied with our response, you have the right to lodge a complaint with:
- The Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au
- Your relevant EU data protection authority, if you are located in the EEA.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update shown at the top. We encourage you to review this page periodically.